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FAQ

FAQ

Wikipostia

FAQ

TNT International Post ,through many years of experience and knowledge of  modern   transportation and postal affairs both internationally and locally, has gathered frequently asked questions  in the Wiki-posta context so that our dear customers could  find the answers  in postal , transshipping and even Customs  related matter.

About wikipostia

In fact, Wiki-Postia is a collection of all the information that is briefly and descriptively relevant to any discussion related to the transport issue. If our customers were not able to find their questions in any  of the Wiki-posta sections , they  can contact our offices and get the information they need from our experienced experts .

Payment for services can be performed through three ways:

1.Cash
2.Point of Sale
3.Contractor, Deposit (VIP Clients)

Receiver Payments means paying the shipping cost by the receiver. After shipping the items, at the time of delivery to the recipient, TNT receives its transportation cost. By choosing this service, the sender undertakes that if the recipient refuses to receive the postage, the company will both receives the return cost from the sender and returns the item to the sender. Receiver Payments services are only applicable to conventional and non-hazardous shipments that are of a suitable size and weight, which shall be previously coordinated with TNT. Due to the lack of acceptance of airline companies and flight safety restrictions, hazardous goods, liquids and unconventional quantities of weight and dimensions would not be subject to Receiver Payments service. In order to order such shipments, it shall be coordinated with TNT Special Service Unit.

TNT express can be performed through in legal countries three ways:

  • Calling TNT customer service department
  • Ordering personally
  • Ordering registration on the TNT company official website

Large lightweight packages are priced at their density. For example, when the space occupancy of a package is greater than its weight, the volume of the item is calculated by multiplying the length, width, and height and then dividing to 5000. all calculated in centimeters

The formula for calculating density is as follows:

 

  • Density = (Length (cm) * Width (cm) * Elevation (cm))/5000

The compensation by TNT is based on the laws mentioned on the back of the printed consignment note and also the IATA International Law. By the way, TNT company is not responsible for your shipment at times beyond the reach of the company (airport, customs, etc.) and in outside of these times and places, the company is obliged to maintain your goods.

Due to the difference in time, customs laws, export-import rules and regulations, working days, weather conditions, as well as special situations, etc., the delivery time may be postponed in different countries. TNT does its best in order to provide faster delivery at the best time.

All items shall be subject to customs regulations and to the laws of the origin and destination countries.

TNT postal services are done through the following ways:

  • Courier post
  • Cargo
  • Express post
  • Receiver Payments (door-to-door)

Door to door is a service by which TNT receives the goods from your door and delivers it to the customer’s home or work place.

TNT sends all of the goods in the fastest possible time, all around the world.

Each package has a shipping number (track number) provided by the company; using this number, customers can be informed of their shipping location through TNT official website or by contacting company’s customer service unit.

Yes, TNT has this service. It is made based on the customer’s request, which includes a separate fee (For more information, please contact TNT customer service department).

Customers can be assured through two ways that their shipment is delivered:

  • Contact TNT customer service department.
  • Log in to the TNT official website, through using the track number in the ‘tracking section’.

Yes, changes are feasible, if the shipment does not left the company.

You should contact the customer service department in order to cancel the application.

Yes, it’s possible to change the address just before shipment leaves the country, which includes a separate fee (For more information, please contact TNT customer service department).

When a person fails to deliver the goods at the destination, the sender would be contacted promptly and the shipment will be delivered after the problem has been resolved. Otherwise, the goods will be returned and the sender would be responsible for cost of the entire return process.

Please contact TNT customer service unit in such cases.

The tracking number of a shipment is a 9-digit number that is indicated on the bill, issued by the company at the time of receiving the shipment from the sender to the customer.

On the same day after receipt of the goods, the shipment information would quickly be recorded and can be traced accordingly.

Please contact TNT customer service unit in case of any problems with the shipment situation.

TNT will be sent all the shipments at the end of the day if there is no legal problem with the shipment

TNT has special shipping facilities for sending of specific goods to some countries (for more information, please contact TNT customer service department).

Commodities such as lithium batteries, chemicals, chemical powders, liquids and sprays, toxic substances and firefighting products, etc. are considered as dangerous goods (Dangerous Goods). These goods are shipped under certain conditions according to the route and to some specific countries (for more information, please contact TNT customer service department).

Providing the original national card and a hard-copy of it, at the time of picking up the shipment by TNT pickup-men is mandatory.