Frequently Asked Questions (FAQ)

Throughout the years of experiences and familiarity with the modern science of transportation and postal affairs, the TNT International post, both at the international and domestic levels has tried to answer the questions that are frequently asked by our customers on the wiki platform. This includes the post office that our customers and compatriots can search for answers to their questions in the field of postal, transportation, and customs affairs in this structure.

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What are the payment methods for the TNT services?

Customers can pay fees in two ways:

  • Cash
  • Contract, deposit (VIP customers)
What are the receiver payments?
Delivery of the parcel to the recipient in the shortest and fastest possible time to the whole world and payment of the cost of transporting the parcel by the recipient is called receiver payment. In this service, the sender undertakes if the recipient refuses to pay the postage and returning the parcel to the sender should also be charged for round trip expenses. The receiver payment services are applicable only for conventional and non-dangerous shipments that have appropriate weight and dimensions for desired service for the purpose of necessary coordination with the TNT Company must be done. Due to non-acceptance of airlines and flight security restrictions, dangerous goods, liquids, and cargo with unusual weight and dimensions are not included in express post-fare services. To order the transportation such as cargos the coordination must be done with the company’s special service unit.
How can I send an express shipment with the TNT?
You are able to send your mail in two ways: Phone call Order in person at our office
What is the difference between actual and volumetric weight?

The large and lightweight packages are priced by their volumetric weight. For example, when the space occupied by a package is more than its weight, the volumetric weight of the parcel is calculated through the following formula:

Length * width * height (in centimeters) divided by 5000

What is TNT Iran's responsibility if my postal shipment is lost or damaged?

The TNT Company is not responsible for your shipment at times that are beyond the reach of the company (airport, customs, etc.) and in outside of these times and places, the company is obliged to maintain your goods.

In which conditions may the delivery time to be postponed?


Due to the difference in times, customs and export-import laws, working days, weather conditions, as well as special situations, etc. There is a possibility of delay in delivery time in different countries. The TNT tries to deliver the cargo faster in the best possible time.

Are there any restrictions on transporting certain packages due to their value?

All the goods must be sent to the customs laws of the countries of origin and destination.

What are the services provided by the TNT Iran?

The TNT postal services are carried out in the following ways:

Cargo
Express (fast mail)
Receiver Payments

What is door-to-door services?
Door to door is a service by which the TNT receives the goods from your door and delivers it to the customer’s home or work place.
What shipping method does the TNT use?
The TNT Iran currently sends all postal items via airlines as quickly as possible to all around the world.
How can I track my shipment’s location?
Each sent package has a shipment number provided by the company and from the number; customers can keep track of the status of their shipment through our official website or by contacting the customer service.
I have a valuable shipment. Does the TNT have any special packaging for my shipment? Is the cost of this series different?

Yes, the TNT has this service and done by the customer’s request, which includes a separate fee (For more information, please contact the TNT customer service department).

How can I be sure that my shipment has reached its destination?

Customers can make sure that their shipments reach their destination in two ways:

Contacting the customer service department
Entering the shipping number in shipment tracking section in the TNT website

Can I change the type or method of the shipment after registering my postal request?

Yes, changes are possible if the shipment has not left the company.

How can I cancel the shipping request that I have registered?

For more information, please contact the customer service department.

Can I change the destination address after sending the shipment?

Yes, it is possible to change the address. Extra fees may apply. (Please contact the customer service department)

What is the TNT’ solution for the conditions if a receiver is not present at the delivery time?

If the recipient is not present at the stated address, the sender will be contacted immediately and shipment will be delivered after checking and solving the problem. Otherwise, the shipment will be returned and the sender must pay the costs of the return process.

My package is supposed to be at the destination but it is not, what should I do?

The location of the sent shipment after delivering with details of the delivery will be registered and tracked on the website.

What is the tracking number?

The tracking number of a shipment is a 9-digit number that is indicated on the bill, issued by the company at the time of receiving the shipment from the sender to the customer.

When my shipment’s details can be tracked?

On the same day after receiving the goods, the shipment information can be registered and tracked

Why my package status has not changed?

In case of any problem with the status of shipment, please contact the customer service department.

Why my shipment sending process has not started yet?

The TNT ships all received shipments during the day on the same day. To find out more about your shipment, please contact the customer service.

Does TNT postal service include the United State of America and Canada?

The TNT services include sending (documents) to United States of America and sending (samples) to Canada.

Is there a weight limit for sending postal packages?

Weight limits of the TNT international express services:

Europe – up to 50 kg
Asia – up to 70 kg

How to send specific goods?

The TNT has special shipping methods for sending certain postal shipments (please contact customer service for more information)

What is meant by dangerous goods and how are they transported?

Dangerous goods are considered as: lithium batteries, chemicals, chemical powders, aromatic liquids and sprays, toxic substances and flammable goods, etc. These goods are transported under special conditions according to the route and to some countries (for more information, please contact the customer service department.)

What documents are required in order to send a shipment?

It is mandatory to provide the original and a copy of national card at the time of picking up the shipment